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Shop Policies

Last updated September 4, 2026

These policies apply to every appointment and service at Cutz By AMP. Booking an appointment means you accept them. They exist so that everyone in the chair gets the full time they paid for.

Booking

• Appointments are booked through our online booking platform. Walk-ins are welcome only when there is an opening, and booked clients are always seen first.
• The service, price, and duration shown at the moment you book are the ones that apply to your appointment.
• Please book the service you actually want. Adding services on the day may not be possible if it would run into the next client's time.

Arriving late

• Please arrive on time. Your appointment slot is reserved for you and is limited.
• If you arrive late, your service may need to be shortened so the next client is not delayed, or rescheduled if there is not enough time left to do the work properly.
• A late fee may apply. Any fee that applies is shown on our booking platform.

Cancellations and no-shows

• If you cannot make it, cancel or reschedule as early as you can so the slot can go to someone else.
• Late cancellation and no-show fees may apply, and are shown on our booking platform at the time of booking.
• Repeated no-shows may result in a deposit being required for future bookings, or in our declining to book further appointments.

Payment and refunds

• Payment is due at the time of service and is handled through our booking platform.
• Services performed are non-refundable. If you are not happy with your cut, tell us before you leave, or contact us within a reasonable time, and we will do what we can to make it right at no charge. We would much rather fix it than have you leave unhappy.
• Retail products, if sold, may be returned only if unopened and unused.

Before your service: please tell us

You must tell your barber before service begins if you have any of the following. We cannot account for what we are not told.

• Allergies or sensitivities, including to latex, fragrance, nickel, or any hair or skin product.
• Skin or scalp conditions, recent sunburn, open cuts, moles, skin tags, psoriasis, eczema, or recent cosmetic or dermatological procedures.
• Any medication or medical condition affecting your skin, scalp, healing, or bleeding.
• Any prior chemical service on your hair, including color, lightener, relaxer, keratin, or box dye, and roughly when it was done.

Service disclaimer

• Results vary. Hair texture, density, growth pattern, previous cuts, and previous chemical work all affect the outcome. We will tell you honestly what is achievable on your hair.
• Chemical services carry inherent risk. Color, lightening, and relaxing can cause irritation, allergic reaction, breakage, or an unexpected tone, particularly on hair with previous chemical work. A patch test or strand test is recommended before any chemical service, and we may require one.
• Razor and blade work carries a small risk of nicks or irritation.
• We reserve the right to decline or stop any service, including where there is an active scalp or skin condition, a risk of an adverse reaction, where a client is intoxicated or abusive, or where we do not believe we can deliver a result we would stand behind.
• Nothing we say is medical advice. If you have a skin or scalp condition, please see a physician or dermatologist.

Minors

Clients under 18 must be booked by, and remain accompanied by, a parent or legal guardian, who is responsible for consenting to the service on their behalf.

Photos and video

We may photograph or film work in the shop for our portfolio, website, and social media. If you would rather not appear, just tell your barber and we will not photograph you. If a photo of you is already published and you want it removed, contact us and we will take it down.

Personal belongings and conduct

• Please keep your belongings with you. We are not responsible for lost, damaged, or stolen personal items.
• We ask everyone to be respectful of the barber and of other clients. Abusive or threatening behavior ends the appointment.

Health

Please reschedule if you are unwell or have an active contagious condition. Tools and surfaces are cleaned and disinfected between clients in line with Florida barbering requirements.

Changes

We may update these policies. The "Last updated" date above shows when they last changed, and the version posted here at the time you book is the one that applies.

Questions

Cutz By AMP
3804 Northlake Blvd, Suite 303
Palm Beach Gardens, FL 33403
(561) 323-8145